Frequently asked questions

Around 10-15 minutes is a typical session. Remove it sooner if you feel any numbness, pressure or discomfort.

Pleasantly cool, never sharply cold. Test it on your inner wrist first, and wrap it in a thin cloth if it feels too intense straight from the freezer.

Only masks listed as hot-and-cold gel masks. Follow the manufacturer's exact heating time and always test before wearing.

Pick a 3D contoured mask for sleeping, a weighted mask for winding down, and a hot-and-cold gel mask if you want one mask for both temperatures.

Yes. Every mask in the range is designed for repeated use when cleaned and stored as directed.

Wipe the outer surface with a damp cloth and mild soap, air-dry it fully, and store it flat. Do not machine wash or soak gel inserts unless the product page says otherwise.

We currently ship within the United States.

Orders are prepared on business days, typically within 1-2 business days of being placed.

Standard US shipping is free on orders over $50, otherwise a flat rate applies at checkout. Express is available for an additional cost.

Use your order reference on the order tracking page, or email our shipping team with the reference.

Unopened items in original packaging can be returned within 30 days of delivery. Because masks are worn against the face, opened items can only be returned if faulty or damaged.

Email photos of the item and packaging within 7 days of delivery and we will arrange a replacement or refund.

Email Support@Balancednutra.store or call (888) 203-6230 during business hours.