Skip to content

Cool. Relax. Recharge. — Free US Shipping on Orders Over $50

BalancedNutra — Cooling Eye Mask

Legal

Privacy Policy

What we collect, why we collect it, and the control you keep over your information.

Last updated: February 2026

Who we are

BALANCED NUTRA, LLC, 2582 S Songbird Cir, Washington, UT 84780, United States, is the controller of personal information collected through this store.

Information we collect

  • Information you give us: name, email address, phone number, shipping and billing address, and the contents of messages you send us.
  • Order information: the products you buy and your order history.
  • Technical information: device type, browser, approximate location derived from IP address, and pages viewed.
  • Local storage: your cart, wishlist and local account details are stored in your own browser, not on our servers.

We do not collect or store full payment card numbers. When card payments are enabled, they are handled by a PCI-compliant payment processor.

How we use information

  • To process, pack, ship and support your orders.
  • To respond to enquiries and provide customer service.
  • To detect and prevent fraud and misuse.
  • To meet legal, tax and accounting obligations.
  • To send marketing emails where you have opted in — you can unsubscribe at any time.

Sharing

We share information only with service providers who help us run the store — payment processors, shipping carriers, email providers and analytics providers — and only as far as they need it. We do not sell your personal information.

Retention

Order records are kept for as long as required for tax and accounting purposes. Enquiry records are kept for up to 24 months. You can ask us to delete information we are not legally required to keep.

Your rights

Depending on where you live, you may have the right to access, correct, delete or port your personal information, to opt out of marketing, and to opt out of the sale or sharing of personal information (we do not sell it). To exercise a right, email Support@Balancednutra.store. We respond within 30 days and never discriminate against you for making a request.

Children

This store is not directed at children under 13, and we do not knowingly collect their information.

Security

We use encryption in transit and restrict access to personal information to staff who need it. No method of transmission is completely secure, so we cannot guarantee absolute security.

Changes

If we change this policy we update the date at the top of this page and, where the change is significant, notify customers by email.